Wells Fargo drops product sales goals for retail bankers

September 13, 2016 1:16 PM

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Wells Fargo announced Tuesday it will eliminate sales goals for retail bankers less than a week after the San Francisco-based company was fined by regulators for the opening of fraudulent accounts.

Wells Fargo, whose largest employment base is in Charlotte, said the change will take effect Jan. 1. It marks a major change in practices at a bank known across the industry for its prowess at cross-selling, the practice of getting a customer to buy multiple products.

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