VA: Mismanagement of claims in Philadelphia an unusual case

April 22, 2015 2:38 PM

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The Veterans Affairs official overseeing benefits is rejecting notions that mismanagement at its Philadelphia office points to a broader, department-wide problem in handling veterans' claims and says an internal review will help determine fault.

A blistering report by the VA inspector general last week found a litany of problems in Philadelphia, part of a rush to reduce claims backlogs. Described as "very bad," the IG says similar complaints had been reviewed in more than 1 out of 5 Department of Veterans Affairs regional offices to date, a...

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