US Airlines Performed Worse In 2014, Ending Four Years Of Improvement: Report

April 13, 2015 7:24 AM

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US Airlines Performed Worse In 2014, Ending Four Years Of Improvement: Report

U.S. airlines performed worse across the board in 2014, after a record best year in 2013, according to an annual quality report on the industry. The Airline Quality report, to be released on Monday, found that the industry's performance worsened in all four areas reviewed -- baggage handling, consumer complaints, denied boardings and on-time arrivals -- and that most of the 12 major airlines the report studied performed worse that year.

“It’s unfortunate, and we hope it’s not the beginning of a downward trend,” Brent Bowen of Embry-Riddle Aeronautical University, a co-author of the study, told the Dallas Morning News. He added that the decline in performance came after four straight years of improvement, which may be due to consoli...

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