United CEO talks coffee, bag fees and lousy flights

October 2, 2015 5:47 PM

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Like many United fliers in recent years, Oscar Munoz was recently on a lousy flight to Chicago.

It was Labor Day, just after his daughter got married and just before he took over as CEO of the airline. He was in the seat he always seems to get, 22A, on a cramped 50-seat regional jet. Two people were denied boarding because the flight was overbooked. The plane was delayed on the tarmac for abou...

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