Turn a Personal Attack Into a Statement of Fact | Rena DeLevie

February 24, 2015 8:17 PM

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Turn a Personal Attack Into a Statement of Fact | Rena DeLevie

"I'm not in charge of that! Don't yell at me!" "I didn't know. I'm sorry, I didn't realize. I'll go buy some right now." "Would you like me to call facilities?"

Answer 1 is in the heat of the moment. The screaming match is now about how you treat each other. It has nothing to do with toilet paper or job responsibilities at all.

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