Tissues, counselors help ease pain at 9/11 museum

May 21, 2014 5:07 AM

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Tissues, counselors help ease pain at 9/11 museum

But behind the wrenching sights and sounds of the National Sept. 11 Memorial Museum lies a quiet effort to help visitors handle its potentially traumatic impact, from silent spaces and built-in tissue boxes to a layout designed to let people bypass the most intense exhibits.

Discreet oak-leaf symbols denote items connected to the dead, and the images of falling victims are in an alcove marked with a warning sign. Designers made sure rooms have ample exits, lest people feel claustrophobic in the underground space. And American Red Cross counseling volunteers will even be...

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