Taking a domestic flight on one of the 12 commercial carriers in the U.S. is an experience rife with delays, rudely-handled luggage and oversold bookings. This is the conclusion of the Airline Quality Rating (AQR) report, a publication based on the findings of Embry-Riddle Aeronautical University in Prescott, Arizona and Wichita State University in Wichita, Kansas.
The 25th annual edition of this publication was released today, and it draws upon data from the Air Travel Consumer Report, released monthly by the U.S. Department of Transportation. The four criteria used to evaluate each airline’s ranking are on-time performance, mishandled baggage reports, custom...
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