Tax woes: Many having trouble with IRS as deadline approaches

April 14, 2015 3:42 PM

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Tax woes: Many having trouble with IRS as deadline approaches

Not many federal administrators would so bluntly acknowledge the failure of their agencies to serve taxpayers.

But when 60 percent of taxpayers can’t reach a customer service agent by telephone, even as the IRS is collecting $3 trillion from them, the situation is obvious.

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