The Shock Of Good Customer Service

December 11, 2014 1:00 PM

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With the precision of a Rockettes' dance number, one by one the windows in my house have all snapped the little doohickey that lets them slide up and down smoothly and keeps them from going off-tilt. If I were a window repairman, I'm sure there would be a real name for the broken part and with that real name, a real expensive price tag and a real expensive labor call.

Still unconvinced that anyone in this day and age offers a lifetime warranty on anything, I called the number. The woman dutifully checked my name and address in her computer and asked "When would it be convenient to have a serviceman there?"

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