Say What? Many Patients Struggling To Learn The Foreign Language Of Health Insurance

June 16, 2014 7:33 PM

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Say What? Many Patients Struggling To Learn The Foreign Language Of Health Insurance

As soon as Deb Emerson, a former high school teacher from Oroville, Calif., bought a health plan in January through the state’s insurance exchange, she felt overwhelmed.

She couldn’t figure out what was covered and what wasn’t. Why weren’t her anti-depressant medications included? Why did she have to pay $60 to see a doctor? The insurance jargon - deductible, co-pay, premium, co-insurance - was like a foreign language. What did it mean?

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