Satisfied Patients Now Make Hospitals Richer, But Is That Fair? : Shots

February 16, 2015 8:44 AM

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Satisfied Patients Now Make Hospitals Richer, But Is That Fair? : Shots

In Medical Park Hospital in Winston-Salem, N.C., Angela Koons is still a little loopy and uncomfortable after wrist surgery. Nurse Suzanne Cammer gently jokes with her. When Koons says she's itchy under her cast, Cammer warns, "Do not stick anything down there to scratch it!" Koons smiles and says, "I know."

Koons tells me Cammer's kind attention and enthusiasm for nursing has helped make the hospital stay more comfortable.

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