Samsung is finally working with the CPSC to make the Galaxy Note7 recall official

September 10, 2016 1:10 AM

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A week ago, Samsung officially announced a global recall of the Galaxy Note7 as a response to several units that had exploded while charging. People had mixed opinions about how Samsung was handling the recall. Consumer Reports, for instance, criticized Samsung for not handling it through the Consumer Product Safety Commission (CPSC), which is a government agency that handles official recalls of consumer products. Now, Samsung has voluntarily decided to work with the CPSC on the Note7 recall.

“Samsung continues to ensure that consumer safety remains our top priority. We are asking users to power down their Galaxy Note7s and exchange them now. New Note7 replacement devices will be issued to exchange program participants upon completion of the CPSC process. In the interim, consumers can re...

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