The Problem With Satisfied Patients

April 17, 2015 12:11 PM

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The Problem With Satisfied Patients

A misguided attempt to improve healthcare has led some hospitals to focus on making people happy, rather than making them well.

When healthcare is at its best, hospitals are four-star hotels, and nurses, personal butlers at the ready—at least, that’s how many hospitals seem to interpret a government mandate.

Also read: Google Told to Hand Over a Narrower Set of Pay Data

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