When asked this question recently by a young doctor, my thoughts turned to George Burns. "Sincerity," he quipped. "If you can fake that, you've got it made."
The joke packs a hearty punch. But it turns out that such cynicism is simply untrue in the workplace. Sincerity is actually one of the pillars of effective leadership. I've learned this from four decades of experience as a physician leader at some of the best academic medical centers in the country,...
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