One afternoon I rang the doorbell of a veteran named Ron. No one answered. I proceeded to go back to my car to write him a note. Then something horrific occurred.
Limousines showed up from Ron's burial service. Up the driveway they came. I often recall witnessing the anger on the faces of family members as a result of their disappointment with the VA claim-processing requirements. The hostility I received from Ron's family was understandable.