Losers in airline mergers are passengers, quality report says

April 14, 2015 12:18 AM

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Losers in airline mergers are passengers, quality report says

Letting U.S. airlines merge into behemoths was billed as a win-win: The carriers would become financially stable for the first time, and consumers would benefit from vast improvements in air travel.

The first part of that arrangement has worked out beautifully, with airlines posting robust profits amid a plunge in the price of oil. But travelers aren’t reaping the promised advantages, according to an annual ranking of airline performance.

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