WASHINGTON (AP) — Hardware Sales Inc. of Bellingham, Washington, does about 25 percent of its online business outside the United States. But going global can be frustrating. Overzealous Australian customs inspectors sometimes confiscate perfectly legal knives. Canada imposes duties that can double the cost of a hammer.
"I don't like to have an employee go through 2,000 pages of rules to ship a drill," says Steve Douge, director of e-commerce for Hardware Sales, which sells over eBay, Amazon and its own website.