Who's the best listener in your life? You know, that person who just gets you. Don't you wish you could clone him or her?
Yet other times, you might feel like a broken record, repeating the same message over and over -- to people who seem tuned out. And no matter how important your topic or how persuasive you try to be, it doesn't seem to get through. Bill, an experienced surgeon and hospital administrator, knows what ...
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