Delivering over 200,000 home-cooked meals a day across one of the world’s largest and most crowded cities (and also picking up and returning the empty containers) is no mean feat. But that’s exactly what the dabbawalas — or “tiffin carriers” — of Mumbai do with clockwork precision and an organizational system that many large companies would do anything to possess.
They’ve even been awarded the Six Sigma seal of approval, earned for making just one error in every 6 million deliveries.
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