Humanizing eHealth | Athan G. Bezaitis, MA, MPW

February 12, 2015 7:04 PM

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Humanizing eHealth | Athan G. Bezaitis, MA, MPW

Today 59 percent of people over the age of 65 are online, but they often reject using the Web for their health care, opting for more traditional face-to-face or over the phone "low technology" interactions with their providers. According to a 2014 study, less than a third of Americans age 65 and over use the Web for health information, and just 10 percent of those with low health literacy go online for health-related matters. These findings fly in the face of a boom in information technology use in health care delivery, or eHealth, and raise new concerns about people caught in the digital divide.

Older adults are not alone in this dilemma. Millions of other Americans that might also be online and want access to eHealth either cannot get it or don't know how to use it. Simply owning a computer or smartphone is not enough to create value and improve health outcomes -- eHealth must enable funct...

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