Hotel star ratings yield galaxy of confusion

March 22, 2015 10:00 PM

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For David Pollard, the "aha" moment came after he booked a hotel room in Los Angeles through Hotwire.

Hotwire and its competitor, Priceline, offer what are called "opaque" rooms, which is to say you don't find out the name or exact location of the property until after you've made a non-refundable reservation. Instead, you're given the hotel's anonymous star rating. And the hotel he'd booked, the Cro...

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