Hospitals Need to Teach Their Staff Hospitality

October 3, 2014 9:32 PM

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Hospitals Need to Teach Their Staff Hospitality

I recently came across an article in Crains' about a health care system hiring restaurateur and hospitality maven Danny Meyer to help their staff learn to be more hospitable. I find it ironic that hospitals need to take lessons in "hospitality" when the word hospital itself is the root of the word hospitality. Hospital comes from the Latin word hospes, which in ancient times meant a place for strangers along the way to find comfort and welcome. Obviously, this meaning has been lost in translation in our modern health care system.

Meyer operates several highly regarded restaurants in New York and formed a consulting arm, Hospitality Quotient, or HQ, following the success of his book, The Transforming Power of Hospitality in Business (Harper Collins,2006). Last year, AdvantageCare hired HQ to train its entire staff, including ...

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