In almost every industry, technology has made a dramatic impact on quality and cost. Consider the finance industry. Three years ago, you had to go to a bank or ATM to deposit a check. Now that’s done via the bank’s smartphone app. Technology has reset expectations of a “bank” to the point that many people will never use any bank that doesn’t allow this. Car loans can now be sourced, secured, and signed – all via websites and apps.
The most noticeable exception to the rapid transformation of the customer experience is in routine medical care. While technology has definitely impacted healthcare through higher-end diagnostic abilities and improved outcomes for acute cases, very little improvement has been made in the much large...
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