Home Health Aides, Patients and Families: The Complex Challenge of Delivering Safety (Part One)

April 3, 2015 8:18 PM

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While this type of situation doesn't happen often, it's one that home care agencies must always be alert to. Although the majority of home care cases go smoothly, we need to ensure that our home health aides, nurses and therapists are also prepared for any difficulties that may arise in dealing with clients or their family members. These can range from simple disagreements over what a caregiver's duties are to troubling and even dangerous scenarios in which the client or a family member is struggling with mental, emotional or behavioral problems.

"Most of our interactions with clients and their families are very positive -- but at the same time, our home health aides go through an extensive training program that teaches them how to recognize and deal with problems in the home environment," explains Gale Storm, education manager for Partners ...

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