Hello? 8M phone calls unanswered as IRS cut taxpayer service

April 22, 2015 3:48 PM

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The IRS' overloaded phone system hung up on more than 8 million taxpayers this filing season as the agency cut millions of dollars from taxpayer services.

For those who weren't disconnected, only 40 percent actually got through to a person. Many of those people had to wait on hold for more than 30 minutes, IRS Commissioner John Koskinen said Wednesday.

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