Greg Richmond ordered two wool caps from Overland Sheepskin Co. on Dec. 22 to give to his wife for Christmas, and asked for overnight delivery to ensure a pre-holiday arrival. On Friday, at home in Chicago, he was still waiting for FedEx to show up.
Two years ago, United Parcel Service Inc. found itself under fire from consumers for failing to deliver some packages in time for Christmas. Now FedEx Corp. is being excoriated on social media from customers missing everything from clothes to food.
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