What Every Boss Wishes You Did When You Mess Up

September 26, 2014 2:30 PM

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You will make a mistake at work (or two or three). Here's how to clean them up gracefully, and even end up in a better position after you're done.

The One Thing Everyone Forgets Stanford management professor Robert Sutton, whose book Good Boss, Bad Boss includes a multi-step recipe for how to deliver an effective apology, says the first thing to do is not to sugarcoat your error but to take the blame fully. Doing this helps create the illusion...

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