Electronic Health Records: The New Lightning Rod in Health Care

October 31, 2014 4:52 PM

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When Texas Health Presbyterian Hospital failed to diagnose the first known case of Ebola in the U.S., the hospital initially blamed its electronic health record (EHR). As it turned out, the problem was the humanware, not the software. The culprit was a mundane and all-too-common failure by people to communicate in a fast-paced and stressful medical setting.

For those who follow the ongoing conversion of U.S. health care from paper to electronic information systems, Texas Health Presbyterian's reflex to blame its EHR was revealing at many levels.

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