What Do Rob Lowe And DirecTV Teach Us About False Advertising And The Better Business Bureau?

April 11, 2015 9:10 PM

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Lots of publicity has come to DirecTV for its annoying, bizarre, hilarious or highly effective (you choose) television ads. Rob Lowe and his evil twins, alternating between those super-creepy, painfully awkward, or far less attractive versions of the actor, touted the benefits of cool DirecTV, compared with what the ads portray as awkward or creepy cable. Nothing unlawful about that.

Probably most of us took for granted DirecTV’s claims that its service delivers better picture and sound quality than cable, more sports programming than its rivals, and shorter customer service wait times than cable operators. It also said it was rated No. 1 in customer satisfaction. It turns out ...

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