The Difference Between 'I'm Sorry' and 'I've Been There'

July 21, 2014 7:31 PM

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The Difference Between 'I'm Sorry' and 'I've Been There'

On a recent flight to Detroit, the woman sitting across the aisle from me was visibly sad. The flight attendant -- a bright-eyed African-American woman with blonde braids and a giant smile -- asked her what was wrong. The woman responded that her father had recently passed away, and she began to cry.

The flight attendant grabbed her hand, looked into her eyes and said, "I've been there, honey. I've been there."

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