Into the bank I go. It's not a branch I visit very often; in fact, the last time was a month ago. I walked up to the cashier and recognized her; she recognized me, too, and we broke into happy banter about nothing in particular.
I call a phone number to check on the progress of paperwork that has been going around in circles for more than two months. I wait 20 minutes listening to a recording filled with every "Get help here" website before a man finally answers -- the same man I spoke to about a month ago. The same man who...
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