Customer satisfaction with airlines is actually at a 20-year high, survey finds

April 20, 2015 2:38 PM

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JetBlue Airways delivered the best customer service among major airlines last year, narrowly edging out rival Southwest Airlines LUV , according to a new survey.

Meanwhile, Hilton HLT , Hyatt H , and Marriott MAR were locked in a rare three-way tie for first place in the hotel category.

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