It is inevitable that every company, industry and even government will meet a crisis at some stage in their life cycle. For those organizations that succeed, is there a common thread for thriving beyond the crisis? Why do some organizations entrench themselves until there is no way out? What is the difference?
There is one persistent theme in organizations that have consistently transformed their business model and transcended the challenges of a new economy. When looking at companies that have thrived and found new ways to innovate and drive forward through a crisis, what made the difference was empathy.