Can You Keep Your Cool When Under Fire?

July 2, 2014 2:06 PM

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Can You Keep Your Cool When Under Fire?

When you most want to smash someone in the face or run out of the room, remember this irony. Cooling off someone else's anger can be a way to actually bring that person closer. Warning: Don't add fuel to the fire by suggesting that they calm down. Hint: "The opposite of anger is not calmness, it's empathy," notes Mehmet Oz. So when someone's angry at you, that empathy must start with you.

Here are five actionable tips that have helped me, when I've used them, which is not often enough. None will work all the time, and some will work better for your personality style than others.

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