The Airlines' Scores Are In, and They Aren't Pretty

April 13, 2015 6:05 PM

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The Airlines' Scores Are In, and They Aren't Pretty

Letting U.S. airlines merge into behemoths was billed as a win-win: The carriers would become financially stable for the first time, and consumers would benefit from vast improvements in air travel.

Well, the first part of that arrangement has worked out beautifully, with airlines posting robust profits amid a plunge in the price of oil. But travelers aren't reaping the promised advantages, according to an annual ranking of airline performance.

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