Airline customer satisfaction up, but industry ranks low

April 20, 2015 4:03 AM

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Customer satisfaction with U.S. air carriers has risen, approaching a peak not seen in over 20 years, according to a report released Monday. But airlines still trail virtually all other industries when it comes to making consumers happy.

The latest American Customer Satisfaction Index (ACSI), which measures how consumers feel about hundreds of companies within 43 industries, found that airlines scored 71 out of a possible 100 on a scale.

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