The vast majority of us live in a 24/7 world. Our days do not begin and end within office hours. And after accounting for the optimal amount of sleep we all should be logging each night, that leaves about 72 hours each week to attend to our families, friends, chores, hobbies and passions. We live by our calendars and agendas, tirelessly scheduling everything we can possibly fit into this amount of time. But sometimes, the payoff is far greater when we deviate from the plan and simply say "no."
This quick, two-letter word can often be one of the hardest for us to say. In fact, research shows that we frequently agree to more than we truly want to because feeling overbooked and overwhelmed seems more comfortable in the moment than disappointing others. And it only gets harder when we have to...
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