3 On Your Side: Virgin America Takes Top Spot In Airline Ratings

April 13, 2015 9:54 PM

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PHILADELPHIA (CBS) — So you think that air travel is getting worse? Well researchers who track the airline business, say that it’s a fact! 3 On Your Side Consumer Reporter Jim Donovan looks at the latest airline quality report that gives low marks across the board.

More flights are late, more bags are getting lost, and more customers are filing complaints. That’s according to annual airline ratings released Monday by researchers at Embry-Riddle Aeronautical University and Wichita State. Dr. Brent Bowen of Embry-Riddle says, “Generally this has not been a goo...

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