You name the problem — lost baggage, delayed takeoffs and late landings, getting bumped from flights — U.S. airlines are doing worse, according to a report released Monday. If you've flown commercial recently, you have probably sensed the decline, says Dean Headley, a Wichita State marketing professor who co-authored the annual report with aeronautics professor Brent Bowen. "We just got the numbers to prove it."
Those numbers include: Flights arriving on time dropped to 76.2 percent in 2014, from 78.4 percent; lost, stolen, or delayed baggage rose 13 percent; passengers getting bumped from oversold fights rose 3 percent; and complaints to the U.S. government shot up 22 percent. Regional airlines performed t...
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